What personal information do you collect about me?

We collect the following information about you:

• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Date of Birth/Age
• Gender
• Household Income
• Payment card number
• Payment card expiry date
• Credit record

When you visit our web site, we also collect:

• information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
• what pages you visit on our site and what links you click on
• what other sites you’ve visited recently

How do you use this information?

The main reasons we collect personal information from you are:

• Application forms
• Because our computer software asks for it
• Contests/Surveys
• Credit verification
• Customer relationship management
• Customer service
• Delivery services
• Marketing
• Orders
• To complete a sale/transaction

If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

To complete a sale/transaction

• Payment card number
• Payment card expiry date
• Credit record

Marketing

• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Date of Birth/Age
• Gender
• Household Income

Customer service

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Credit verification

• Payment card number
• Payment card expiry date
• Credit record

Customer relationship management

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Contests/Surveys

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Delivery services

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Orders

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Application forms

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Because our computer software asks for it

• Name
• Address
• Postal Code
• Phone Number
• Email Address

Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with other companies, including:

• Credit reporting agencies
• Partners

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?

If you wish to opt out of email correspondence such as our Bimonthly Industry Newsletter, or the occasional event or promotion notification, please email us at info@xtradoc.ca and we will promptly remove you from our mailing lists.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Xtra Document Solutions Ltd.
Address: 61 Radall Ave.
Phone: 9024464146
Email: info@xtradoc.ca

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:

Toll-free: 1-800-282-1376
Phone: (819)994-5444
Fax: (819)994-5424
TTY: (819)994-6591

or by mail at:

30 Victoria Street
Gatineau, Quebec
K1A 1H3

or on the web at:

http://www.priv.gc.ca

You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information: